At Outdoor Studio, every product is created with a strong focus on durability, comfort, material integrity, and long-term outdoor performance. Our furniture is designed not only to look refined but also to perform reliably in demanding outdoor environments when used and maintained correctly.

We work with carefully selected materials, thoughtful construction methods, and quality-controlled production processes to create outdoor furniture suitable for residences, hospitality spaces, terraces, gardens, poolside areas, clubs, and premium commercial environments.

This Warranty & Care Guide explains:

• The warranty support offered on our products

• The conditions under which warranty applies

• Best practices for maintaining furniture appearance and performance

Because outdoor furniture is exposed to sunlight, moisture, dust, pollution, coastal air, usage patterns, and maintenance practices, proper care plays an important role in preserving the beauty and lifespan of the product.

Our Commitment to Quality

Outdoor Studio stands behind the quality of its workmanship and materials. Our products are engineered for outdoor living while maintaining a premium aesthetic.

Our warranty reflects confidence in our products while recognising that warranty coverage applies only to eligible manufacturing-related defects under proper usage conditions.

Warranty is not a substitute for proper care, responsible handling, or regular maintenance.

1. Warranty Coverage

Warranty coverage varies by material type, product category, and usage condition.

Unless otherwise specified in quotation documents or commercial agreements, the following indicative warranty coverage applies.

Aluminium Frames – Up to 10 Years

Our aluminium frame structures are designed for long-term durability and resistance to rust when used under normal outdoor conditions.

Rope and Wicker – Up to 5 Years

Outdoor Studio woven rope and wicker elements are developed specifically for outdoor furniture use and are covered against manufacturing defects under recommended usage.

AGORA / Outdoor Fabrics – Up to 5 Years

Selected outdoor fabrics, including AGORA and other approved outdoor-grade materials, are covered against material defects when properly maintained.

HPL Surfaces – Up to 3 Years

High Pressure Laminate surfaces are covered against manufacturing defects under normal usage and maintenance conditions.

2. What the Warranty Covers

The warranty generally applies to manufacturing defects in material or workmanship observed during the warranty period under normal intended use.

Depending on the case, warranty support may include:

• Repair

• Rectification

• Replacement of a component

• Other reasonable technical resolution

Examples of issues that may qualify include:

• Structural defects in aluminium frames

• Abnormal rope or wicker failure due to manufacturing issues

• Stitching defects in upholstered components

• Fabric defects under proper use conditions

• Manufacturing-related surface defects

• Assembly defects originating from production

All warranty cases are reviewed individually based on inspection and documentation.

3. Normal Usage Requirement

Warranty applies only when the furniture is used under normal residential use or approved commercial use.

This assumes that the customer has:

• Used the product responsibly

• Followed basic care instructions

• Avoided misuse or excessive stress

• Placed the product in a suitable environment

• Taken preventive measures during extreme weather

• Avoided unauthorized repairs or alterations

For commercial or project-based use, warranty terms may vary depending on usage intensity and installation environment.

4. What the Warranty Does Not Cover

Warranty does not apply to damage caused by factors outside manufacturing defects.

This generally includes:

• Misuse or abuse

• Poor maintenance

• Improper cleaning methods

• Harsh chemical exposure

• Accidental damage

• Dragging or impact damage

• Improper storage

• Water stagnation

• Mold or mildew from damp conditions

• Environmental fading or wear

• Normal aging and wear

• Damage caused by pets or third parties

• Unauthorized repairs or modifications

• Improper installation

• Damage during relocation

• Extreme coastal or industrial corrosion conditions

Gradual aging from outdoor exposure is natural and not considered a defect.

5. Natural Characteristics of Outdoor Materials

Premium outdoor furniture materials often display natural variations.

Examples include:

• Slight colour tone differences

• Weave tension variation

• Texture and grain variation

• Stitch alignment differences

• Handcrafted detailing

Over time, outdoor products may experience:

• Fabric softening

• Minor colour variation

• Cushion compression

• Surface dust accumulation

• Finish aging

These are part of the normal lifecycle of outdoor products.

6. Residential vs Commercial Use

Furniture used in commercial environments experiences significantly higher usage intensity.

Examples include:

• Hotels

• Resorts

• Clubhouses

• Restaurants

• Cafés

• Pool decks

• Public terraces

• Institutional spaces

Because of this, warranty treatment may differ for commercial installations.

7. Warranty Claim Process

If you believe a product has a warranty-related issue, please contact our team with the following details:

• Customer name

• Order or invoice number

• Date of purchase or delivery

• Product name or description

• Clear photographs of the issue

• Close-up images of the affected area

• Explanation of the problem

• Usage or site condition details

Outdoor Studio may request additional documentation or conduct an inspection before confirming warranty eligibility.

8. Resolution Under Warranty

If a warranty claim is approved, the resolution may include:

• Repair

• Rectification

• Replacement of affected components

• Product rework

• Technical guidance

Warranty resolution does not automatically imply full product replacement unless necessary.

Product Care Guide

Importance of Proper Care

Regular care helps maintain the appearance, durability, and long-term performance of outdoor furniture.

Routine maintenance reduces risks such as:

• Dust buildup

• Moisture retention

• Stains

• Environmental wear

9. General Care Principles

To maintain your furniture:

• Clean regularly

• Avoid aggressive scrubbing

• Address spills quickly

• Keep furniture dry during non-use

• Use protective covers when needed

• Prevent water accumulation

• Avoid dragging furniture

• Inspect furniture periodically

10. Regular Cleaning

Recommended cleaning practices:

• Use a soft dry cloth for dusting

• Use a soft damp cloth for wiping

• Use mild soap solution when necessary

• Dry surfaces after cleaning

Regular cleaning is especially important in environments with:

• Heavy dust

• Pollution

• Coastal humidity

• Rain exposure

• Poolside chlorine

• Construction dust

11. What to Avoid During Cleaning

Avoid the following cleaning methods:

• Harsh chemicals

• Acidic or alkaline cleaners

• Bleach-heavy products

• Abrasive pads

• Wire brushes

• Solvents or thinners

• High-pressure washing

• Sharp tools for stain removal

These can damage finishes and reduce product life.

12. Care for Aluminium Frames

Recommended maintenance:

• Wipe with a soft cloth regularly

• Use mild soap solution for cleaning

• Remove dust and grime gently

• Dry surfaces after cleaning

Avoid repeated impact or dragging across rough surfaces.

13. Care for Rope and Wicker

To maintain woven surfaces:

• Dust regularly

• Clean gently with a soft brush or cloth

• Remove trapped dust from weave intersections

• Avoid sharp objects that may cut fibres

• Allow surfaces to dry fully after rain

Woven areas should not be subjected to excessive force.

14. Care for Outdoor Fabrics and Cushions

Recommended practices:

• Clean spills promptly

• Blot instead of rubbing stains

• Brush off dry dirt before cleaning

• Store cushions during long non-use periods

• Allow cushions to dry completely after rain

Protective covers or indoor storage can help during extreme weather.

15. Care for HPL Surfaces

For HPL tabletops:

• Wipe with a damp cloth

• Use mild soap solution

• Clean spills promptly

• Avoid cutting directly on the surface

• Avoid placing very hot items directly

Avoid abrasive cleaners or scrubbers.

16. Protection During Extreme Conditions

During harsh weather or extended non-use:

• Store cushions indoors

• Use breathable covers

• Prevent water accumulation

• Keep surrounding area clean

• Dry cushions before covering

Regular inspection is recommended.

17. Coastal and High-Exposure Locations

Furniture in coastal or high-exposure environments may require more frequent maintenance.

These include locations with:

• Salt air

• Pool chemicals

• High humidity

• Industrial pollution

Regular cleaning and inspection are essential in such environments.

18. Improper Care May Affect Warranty

Failure to follow recommended care instructions may affect warranty eligibility.

Warranty covers manufacturing defects, not deterioration caused by poor maintenance or misuse.

19. Need Support?

If you require assistance regarding product care or a warranty claim, please contact the Outdoor Studio team with your order details.

Photographs and a short explanation of the issue will help us assist you more efficiently.

20. A Note to Our Customers

Outdoor furniture is an investment in lifestyle and space-making.

With the right materials, proper use, and regular maintenance, your Outdoor Studio furniture can continue to perform beautifully for many years.

Our goal is to combine:

• Thoughtful design

• Strong materials

• Reliable craftsmanship

• Responsible after-sales support

so every product delivers lasting value and performance.