Privacy Policy

Your Privacy Matters to Us

At Outdoor Studio, we value the trust you place in us when you visit our website, contact our team, visit our showroom, request a catalogue, place an order, or engage with us for residential, commercial, or project-based requirements. We are committed to respecting your privacy and handling your personal information responsibly, transparently, and with appropriate care.

This Privacy Policy explains how we collect, use, store, protect, and manage the information you share with us through our website, communication channels, showroom interactions, customer support, and business transactions.

By accessing our website, submitting your details, making an enquiry, requesting our services, or interacting with Outdoor Studio in any manner, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with it.

1. Who We Are

This Privacy Policy applies to Outdoor Studio, including:

  • Our website

  • Showroom interactions

  • Digital enquiry channels

  • Catalogue requests

  • Customer care communications

  • Business operations related to product enquiries, sales, deliveries, project discussions, and after-sales support

Whenever this policy refers to “Outdoor Studio,” “we,” “our,” or “us,” it refers to the business entity operating the Outdoor Studio brand and its authorised representatives involved in serving customers and fulfilling related requirements.

Whenever this policy refers to “you” or “your,” it refers to any person who:

  • Visits our website

  • Contacts our team

  • Places an enquiry

  • Requests information

  • Visits our showroom

  • Makes a purchase

  • Interacts with our business in any manner

2. Scope of This Policy

This Privacy Policy applies to information collected through:

  • Our official website

  • Enquiry forms and contact forms

  • Catalogue request submissions

  • Showroom visit requests or appointment bookings

  • Calls, emails, WhatsApp messages, and other communication channels

  • Product enquiries and quotation requests

  • Orders, invoices, and delivery coordination

  • Customer service and after-sales interactions

  • Project discussions for residential, hospitality, commercial, or bulk requirements

  • Marketing or promotional communication where permitted

This policy helps you understand how your information is handled across online and offline interactions with Outdoor Studio.

3. Information We May Collect

Depending on your interaction with us, we may collect personal, business, transactional, technical, or communication-related information.

Personal Information

This may include:

  • Full name

  • Phone number

  • Email address

  • City and location details

  • Delivery or billing address

  • Company name (if applicable)

  • Designation or professional role (for project enquiries)

Order and Transaction Information

When you place an order or engage with us for a business transaction, we may collect:

  • Product details

  • Quantity and customization requirements

  • Billing and shipping information

  • Payment-related details

  • Invoice and transaction references

  • Delivery preferences

  • Order history

Project and Requirement Information

For project-based or customized requirements, we may collect:

  • Site dimensions

  • Layout plans

  • Drawings and reference images

  • Material preferences

  • Quantity requirements

  • Budget or project scope indications

  • Timeline-related information

Communication Information

When you contact us, we may collect information such as:

  • Messages submitted through forms

  • Email correspondence

  • Call communication records

  • WhatsApp discussions

  • Feedback, queries, or support requests

  • Notes regarding your requirement or service history

Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Date and time of website visit

  • Pages viewed

  • Website navigation behaviour

  • Referring website or source

This information helps us understand website usage and improve the browsing experience.

4. How We Collect Information

We may collect information when you:

  • Submit a contact or enquiry form

  • Request a catalogue

  • Book a showroom visit

  • Contact us by phone, email, or WhatsApp

  • Place an order

  • Request pricing or customization support

  • Subscribe to updates or marketing communication

  • Visit our showroom and share your requirements

  • Interact with our website via browser activity or cookies

Some information is provided directly by you, while other information may be collected automatically through website technologies or standard business processes.

5. Why We Collect Your Information

We collect information for legitimate business and customer service purposes, including:

  • Responding to enquiries and requests

  • Providing product information and quotations

  • Understanding your furniture requirement or project brief

  • Processing and confirming orders

  • Coordinating production, dispatch, and delivery

  • Issuing invoices and documentation

  • Providing customer support before and after purchase

  • Communicating order updates or delivery timelines

  • Supporting custom orders and project planning

  • Improving our products, services, and collections

  • Maintaining internal business records

  • Sharing relevant updates or announcements where appropriate

  • Protecting our business and customers from misuse or fraud

  • Complying with legal, tax, accounting, or regulatory obligations

We only use your information in ways relevant to your interaction with Outdoor Studio.

6. Use of Personal Information for Communication

If you contact Outdoor Studio or share your details with us, we may communicate with you regarding:

  • Product enquiries

  • Order follow-ups

  • Quotations and approvals

  • Delivery coordination

  • Customization discussions

  • Project requirements

  • Support queries

  • Service-related updates

  • Important business communication

We may also occasionally share updates regarding:

  • New collections

  • Showroom information

  • Brand announcements

You may request to opt out of non-essential promotional communication at any time.

7. Sharing of Information

Outdoor Studio does not sell, rent, or unlawfully trade your personal information.

However, information may be shared with authorised partners where necessary, including:

  • Internal sales and customer support teams

  • Production or operations teams

  • Logistics and delivery partners

  • Payment processing or banking partners

  • Technology and website service providers

  • Legal, tax, or compliance advisors

  • Government or regulatory authorities where required by law

Such sharing is limited to what is necessary for the relevant purpose.

8. Payment Information

For purchases, payment information may be processed through authorised banking channels or payment gateways.

Outdoor Studio works with standard payment systems and does not misuse financial information. Payment handling may also be subject to the policies of the relevant financial institution or gateway provider.

Customers are advised to use only official payment channels provided by Outdoor Studio.

9. Delivery and Order Fulfilment Data

To coordinate delivery or project execution, we may collect:

  • Delivery address

  • Contact person details

  • Site contact information

  • Access instructions

  • Delivery scheduling preferences

  • Project location details

This information is used solely for order fulfilment and delivery coordination.

10. Showroom Visits and Offline Interactions

During showroom visits or in-person discussions, we may collect information such as:

  • Contact details

  • Product interests

  • Project requirements

  • Customization notes

  • Follow-up preferences

This allows us to provide better service and maintain continuity in communication.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Remember preferences

  • Improve website navigation

  • Analyse visitor behaviour

  • Support website functionality

  • Improve content relevance

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

12. Data Security

We take reasonable technical, administrative, and operational measures to safeguard your information.

These may include:

  • Internal access controls

  • Secure digital systems

  • Responsible handling of business data

However, no online system can guarantee absolute security, and users should exercise caution when sharing sensitive data online.

13. Data Retention

We retain information only for as long as necessary for purposes such as:

  • Responding to enquiries

  • Managing communication

  • Fulfilling orders

  • Providing after-sales support

  • Maintaining business records

  • Meeting legal or regulatory obligations

When no longer required, information may be deleted, anonymised, or archived securely.

14. Your Choices and Rights

You may contact us to:

  • Request access to your personal information

  • Correct inaccurate information

  • Update communication preferences

  • Stop receiving promotional communication

  • Raise privacy-related concerns

We will make reasonable efforts to respond to such requests subject to legal and operational limitations.

15. Third-Party Services and External Links

Our website may contain links to third-party platforms, including payment services, maps, or social media.

Outdoor Studio is not responsible for the privacy practices of these external platforms. Users should review their respective privacy policies.

16. Marketing and Promotional Communication

Where appropriate, we may share updates about:

  • Brand announcements

  • Collection launches

  • Showroom information

  • Project highlights

You may request removal from promotional communication lists at any time.

Service-related communication such as order updates and delivery coordination may still be sent when necessary.

17. Information Submitted by You

When sharing project details, drawings, or reference materials, you confirm that you are authorised to provide such information for the purpose of discussing your requirement or order.

We advise users not to share unnecessary confidential information unless required.

18. Children’s Privacy

Our services are intended for individuals engaging with us for furniture enquiries and business communication.

We do not knowingly collect personal information from children. If such information is shared inadvertently, parents or guardians may contact us for review.

19. Changes to This Privacy Policy

Outdoor Studio may update this Privacy Policy to reflect changes in:

  • Business practices

  • Website functionality

  • Legal requirements

  • Operational needs

Updated versions will be published on our website. Continued use of our services may indicate acceptance of revised terms.

20. Consent

By interacting with Outdoor Studio — including visiting our website, submitting enquiries, requesting information, or placing an order — you consent to the collection and handling of your information as described in this Privacy Policy.

21. Contact Us

For any questions, corrections, or concerns regarding this Privacy Policy, please contact Outdoor Studio through our official contact details listed on our website or business channels.

We will make reasonable efforts to review and address genuine privacy-related concerns appropriately.

Final Note

At Outdoor Studio, privacy is not just a compliance matter — it is part of the trust that supports every enquiry, conversation, and customer relationship.

We remain committed to handling your information with care, discretion, and respect while continuing to improve the way we serve you.