Terms & Conditions

Welcome to Outdoor Studio

Welcome to Outdoor Studio. These Terms & Conditions govern your use of our website, your interaction with our business, and any enquiry, quotation, order, purchase, showroom visit, or service engagement made with us.

By accessing our website, browsing our collections, submitting an enquiry, requesting a catalogue, placing an order, making a payment, visiting our showroom, or otherwise engaging with Outdoor Studio, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you are advised not to use our website or proceed with any transaction until the matter is clarified.

These terms are intended to create clarity between Outdoor Studio and its customers, visitors, buyers, project clients, and business partners regarding the use of our website, our products, and our services.

1. Definitions

For the purpose of these Terms & Conditions:

  • “Outdoor Studio,” “we,” “our,” or “us” refers to the brand, business entity, authorised representatives, employees, and teams operating under Outdoor Studio.

  • “You,” “your,” or “customer” refers to any person, business, organisation, designer, architect, buyer, visitor, or entity accessing our website or engaging with our products and services.

  • “Products” refers to all furniture, collections, accessories, custom items, project furniture, and related offerings displayed, quoted, or supplied by Outdoor Studio.

  • “Services” refers to product consultation, customization support, showroom assistance, quotation support, order processing, coordination, and related customer service provided by Outdoor Studio.

  • “Website” refers to our official digital platform and any pages, forms, content, media, and information published through it.

2. Acceptance of Terms

By using our website or engaging with Outdoor Studio in any form, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

These terms apply to all users of our website and all customers engaging with our business, including but not limited to:

  • Casual website visitors

  • Enquiry form submissions

  • Catalogue request users

  • Showroom visitors

  • Retail customers

  • Custom-order customers

  • Hospitality and commercial buyers

  • Architects, designers, and consultants

  • Project-based clients

  • Corporate and institutional buyers

Your continued use of our website or services constitutes your acceptance of the latest applicable version of these terms.

3. Use of the Website

The content on the Outdoor Studio website is provided for general information, browsing, reference, and enquiry purposes only. You may use the website to explore our collections, understand our services, request information, contact our team, and engage with our business in a lawful and respectful manner.

You agree not to use the website:

  • For any unlawful, fraudulent, or misleading purpose

  • To interfere with the website’s functioning or security

  • To copy, misuse, scrape, distribute, or reproduce website content without permission

  • To impersonate any person or misrepresent your identity

  • To submit false, incomplete, or intentionally misleading enquiries

  • To attempt unauthorised access to restricted digital systems or data

We reserve the right to restrict, suspend, or deny access to the website or related services if misuse, abuse, suspicious activity, or violation of these terms is detected.

4. Product Information and Display

We make every reasonable effort to present our products as accurately as possible on our website, catalogue, and communication materials. However, all product images, descriptions, dimensions, finishes, textures, colours, and styling references are intended for general guidance and display purposes only.

Certain variations may occur due to factors such as:

  • Screen resolution and display settings

  • Lighting during photography

  • Natural material characteristics

  • Handcrafted or hand-finished detailing

  • Batch variations in fabric, weave, rope, or finish

  • Design refinements or product development updates

  • Made-to-order and customization processes

The actual product may therefore vary slightly from the visual or descriptive representation shown online or in promotional material. Such reasonable variation does not automatically constitute a defect.

Customers are encouraged to visit the showroom or consult our team where material, finish, or size confirmation is important before placing an order.

5. Product Dimensions and Specifications

All dimensions, sizes, and specifications shown on the website or shared in product materials are approximate unless specifically confirmed in writing for a final order.

Minor variations may occur due to:

  • Manual finishing processes

  • Product design tolerance

  • Cushion settlement or upholstery fitment

  • Material expansion or variation

  • Custom manufacturing processes

Customers are advised to verify dimensions carefully before placing an order, especially where access, fitment, site layout, or custom planning is involved.

For custom or project orders, the final approved dimensions and specifications will take precedence over general website display content.

6. Pricing

All prices displayed, quoted, or communicated by Outdoor Studio are subject to change without prior notice unless specifically confirmed in an active quotation or order confirmation.

Prices may vary due to:

  • Material costs

  • Design revisions

  • Customization requirements

  • Quantity changes

  • Logistics considerations

  • Project scope adjustments

  • Applicable taxes or statutory changes

A product appearing on the website does not guarantee permanent price availability at the same rate. Final pricing is confirmed only through an official quotation, order confirmation, invoice, or approved transaction document issued by Outdoor Studio.

We reserve the right to correct any accidental pricing, specification, or typographical error without being bound by an incorrectly displayed amount.

7. Quotations

All quotations issued by Outdoor Studio are subject to the specific terms stated in the quotation and are typically valid only for the period mentioned in the quotation.

A quotation does not by itself create a binding order. Orders are considered confirmed only after applicable approvals, payment commitments, and order details are finalised.

Quoted prices may be revised if:

  • Client requirements change

  • Quantities are altered

  • Materials or finishes change

  • Customization scope is updated

  • Delivery conditions change

  • The quotation validity period expires

8. Order Confirmation

An order is considered confirmed only after all key commercial and technical aspects have been mutually finalised, including where applicable:

  • Product selection

  • Quantity

  • Dimensions

  • Finish and material approvals

  • Fabric or colour selection

  • Customization details

  • Delivery location

  • Payment terms

  • Advance receipt where required

Outdoor Studio reserves the right to decline or delay order confirmation if critical information, approvals, or payments are incomplete.

9. Custom and Made-to-Order Products

Customized, made-to-order, and project-specific products are developed based on approved customer requirements and may differ from standard ready-stock items.

These orders may involve:

  • Modified dimensions

  • Specific finishes or colours

  • Material changes

  • Layout-specific design adjustments

  • Quantity-based project execution

  • Hospitality or commercial adaptations

Once approved and production begins, changes, cancellations, or returns may not be possible or may incur additional cost or revised timelines.

10. Advance Payments and Payment Terms

Orders may require advance payment before production, reservation, or dispatch can begin.

Payment structures may include:

  • Advance payment at order confirmation

  • Balance payment before dispatch

  • Part-payment structures for project orders

  • Milestone-based payment terms

Outdoor Studio may delay manufacturing or dispatch if payment obligations are not fulfilled.

11. Delivery Timelines

Delivery timelines are estimates unless specifically committed in writing.

Delivery schedules may vary depending on:

  • Product availability

  • Production load

  • Customization requirements

  • Order quantity

  • Material procurement timelines

  • Delivery location

  • Transport and logistics conditions

  • Site readiness

  • Force majeure events

12. Delivery Access and Site Responsibility

Customers must ensure the delivery site is suitable and accessible for unloading and placement of furniture.

Responsibilities include:

  • Accurate site measurements

  • Adequate entry width and height

  • Lift or staircase access

  • Clearance for large furniture

  • Safe unloading conditions

  • Internal movement feasibility

  • Delivery contact availability

  • Site readiness

Additional handling or re-delivery costs caused by site conditions may be chargeable.

13. Inspection Upon Delivery

Customers should inspect products at the time of delivery. Any visible damage, missing items, or mismatch should be reported promptly with supporting photographs.

Failure to report visible issues within a reasonable period may affect resolution.

14. Delays Beyond Reasonable Control

Outdoor Studio shall not be liable for delays caused by circumstances beyond reasonable control, including:

  • Natural disasters

  • Flood, fire, or extreme weather

  • Labour disruption

  • Transport or logistics issues

  • Material shortages

  • Government restrictions

  • Pandemic-related disruptions

  • Civil unrest

  • Infrastructure failures

  • Vendor failure

  • Force majeure events

15. Cancellation

Cancellation eligibility depends on order stage and product type.

  • Standard orders may allow limited cancellation before processing begins.

  • Custom or project orders typically cannot be cancelled once production starts.

Reasonable costs already incurred may be deducted where cancellation is approved.

16. Returns and Exchanges

Return and exchange eligibility depends on product type and condition.

Customized or made-to-order products are generally not eligible for return due to change of mind or preference.

Standard items may be eligible subject to:

  • Product condition

  • Reporting timeline

  • Packaging condition

  • Inspection by Outdoor Studio

17. Warranty

Warranty coverage depends on product category and materials used.

Warranty typically does not cover issues arising from:

  • Improper use

  • Negligence or mishandling

  • Incorrect cleaning methods

  • Unauthorized repairs

  • Environmental exposure

  • Natural wear and tear

  • Impact or misuse

18. Product Care and Maintenance

Customers should follow proper care practices to maintain outdoor furniture, including:

  • Regular cleaning

  • Avoiding harsh chemicals

  • Prompt spill cleaning

  • Proper product use

  • Protecting furniture during extreme weather

Outdoor Studio is not responsible for deterioration caused by improper maintenance.

19. Natural Variations and Material Character

Natural materials may display variation in texture, tone, grain, or weave. These characteristics are part of the product’s individuality and do not constitute defects.

20. Intellectual Property

All website content, including text, images, graphics, designs, and brand materials, is the intellectual property of Outdoor Studio unless otherwise stated.

Unauthorized copying, reproduction, or commercial use without written permission is prohibited.

21. Third-Party Links and References

Our website may include links to third-party platforms such as payment gateways, social media, or map services. Outdoor Studio is not responsible for their content or privacy practices.

22. Limitation of Liability

Outdoor Studio shall not be liable for indirect or consequential losses related to:

  • Website use

  • Delivery delays

  • Product display variations

  • Third-party service disruptions

  • Improper product use

  • Force majeure events

Liability, where applicable, is limited to the value of the relevant product or transaction.

23. Customer Responsibility

Customers must provide accurate and complete information, including:

  • Correct contact details

  • Accurate delivery information

  • Verified measurements

  • Timely approvals

  • Timely payments

  • Disclosure of site limitations

Outdoor Studio is not responsible for delays or issues caused by inaccurate information.

24. Commercial and Project Orders

For hospitality, developer, architect-led, or bulk orders, additional project-specific terms may apply covering:

  • Scope of supply

  • Quantity commitments

  • Finish approvals

  • Sample approvals

  • Delivery schedules

  • Payment milestones

Project agreements may prevail where specifically defined.

25. Right to Revise Products and Policies

Outdoor Studio reserves the right to update products, prices, policies, and website content without prior notice when necessary due to operational, legal, or supply changes.

Confirmed orders will generally follow the terms agreed at the time of confirmation.

26. Privacy

Use of our website is also governed by our Privacy Policy, which explains how customer information is collected and protected.

27. Governing Understanding

These Terms & Conditions represent the general understanding between Outdoor Studio and its customers. Specific quotations, invoices, or project agreements may contain additional applicable terms.

28. Severability

If any provision of these Terms & Conditions is found invalid or unenforceable, the remaining provisions will remain in effect.

29. Changes to These Terms

Outdoor Studio may update these Terms & Conditions periodically. Updates become effective once published on the website.

Continued use of the website constitutes acceptance of the updated terms.

30. Contact Us

For questions or clarifications regarding these Terms & Conditions, customers may contact Outdoor Studio using the official contact details provided on the website.

Final Note

At Outdoor Studio, we believe clarity builds trust. These Terms & Conditions are designed to ensure a transparent and professional relationship between our brand and every customer who interacts with us.

We are committed to delivering premium outdoor furniture with care, design integrity, and reliable support while ensuring expectations are clearly understood on both sides.