Returns and Delivery

At Outdoor Studio, every order is handled with close attention to design, craftsmanship, packaging, movement, and final handover. Since our furniture often involves premium materials, hand-finished detailing, custom specifications, and project-based execution, our delivery and return process is designed to be transparent, practical, and fair to both the customer and the brand.

We encourage all customers to review the below policy carefully before confirming an order.

1. Our Delivery Commitment

Outdoor Studio is committed to ensuring that every product is delivered with care, professionalism, and proper coordination. Whether the order is for a residential balcony set, a luxury villa installation, a hospitality project, or a bulk commercial requirement, our team works to ensure that dispatch and delivery are executed in an organised manner.

Delivery timelines may vary based on several factors, including:

  • Product availability

  • Whether the item is ready stock or made to order

  • Quantity ordered

  • Nature of customisation

  • Finishing requirements

  • Dispatch location

  • Transport route and access conditions

  • Installation or project coordination requirements

For standard items, delivery timelines may be shorter depending on stock readiness. For customised, made-to-order, or project-based orders, timelines will be shared separately by our team at the time of order confirmation.

All delivery timelines communicated by Outdoor Studio are estimated timelines unless specifically agreed otherwise in writing. While we always strive to adhere to committed schedules, occasional delays may arise due to factors beyond reasonable control, including:

  • Raw material movement

  • Production dependencies

  • Logistics delays

  • Weather conditions

  • Transport restrictions

  • Labour disruptions

  • Site readiness issues

  • Force majeure events

  • Operational challenges

2. Delivery Locations

We offer delivery across India, subject to serviceability, transport feasibility, and project conditions.

For certain locations such as:

  • Remote areas

  • Interior locations

  • Island destinations

  • Hilly regions

  • Restricted-access zones

additional transport time, handling charges, or special delivery arrangements may apply.

For international delivery enquiries, export orders, container shipments, and large project movements, customers may contact our team separately for custom coordination.

3. Delivery Coordination and Customer Responsibility

To ensure a smooth delivery experience, customers must provide accurate and complete delivery information at the time of order confirmation, including:

  • Full delivery address

  • Correct contact details

  • GST details, if applicable

  • Site contact person details

  • Preferred delivery window (if relevant)

  • Access instructions

  • Lift availability

  • Floor details

  • Staircase dimensions (if necessary)

  • Entry restrictions or society permissions

  • Any unloading limitations

  • Installation readiness where applicable

Customers are responsible for ensuring that the site is ready, accessible, and safe for receiving the furniture.

This is particularly important for large-format furniture such as:

  • Outdoor dining sets

  • Loungers

  • Sectionals

  • Swings

  • Daybeds

  • Canopies

  • Commercial installations

If the site has special constraints such as:

  • Narrow passages

  • Basement access

  • No-lift buildings

  • Height restrictions

  • Limited truck access

  • Security protocols

  • Time-bound unloading permissions

  • Interior movement limitations

  • Ongoing civil or finishing work

these must be communicated to Outdoor Studio before dispatch.

Outdoor Studio will not be responsible for delays, extra handling costs, failed deliveries, or site-related issues caused by incomplete or inaccurate access information.

4. Delivery Charges

Delivery charges may vary depending on:

  • Order value

  • Product category

  • Volume and weight

  • Delivery distance

  • Special packaging requirements

  • Fragility of materials

  • Installation requirements

  • Project site conditions

  • Multiple delivery points

  • Urgent dispatch requests

In some cases, delivery may be included as part of:

  • A project quotation

  • Promotional offer

  • Commercial agreement

  • Order value threshold

Where delivery is not included, charges for transport, unloading, carrying, or installation may apply.

All applicable charges will be communicated during the quotation or order confirmation stage.

5. Unloading, Carrying, and Installation

Unless specifically mentioned in the quotation, invoice, or commercial agreement, standard delivery refers only to transportation of goods up to the agreed delivery location.

Additional services may include:

  • Unloading assistance

  • Carrying items beyond ground-level drop points

  • Crane handling

  • Multiple-floor movement

  • Hoisting

  • On-site assembly

  • Positioning of furniture

  • Installation or fixing

  • Site supervision

  • Packaging debris removal

These services may be chargeable or require separate coordination.

For projects such as villa installations, hotels, terraces, clubhouses, landscaped decks, and luxury homes, installation support may be arranged separately where applicable.

Customers are advised not to arrange unauthorized third-party handling before inspection, particularly for premium or delicate finishes.

6. Inspection at the Time of Delivery

Customers are strongly encouraged to inspect products at the time of delivery or immediately upon receipt.

Please check the following:

  • Quantity accuracy

  • Model correctness

  • Finish or colour consistency

  • Visible transit damage

  • Missing components

  • Packaging condition

  • Glass, stone, ceramic, or accessory integrity

If any issue is found, notify Outdoor Studio promptly with:

  • Order number or invoice details

  • Clear photographs

  • Description of the issue

  • Delivery date and time

  • Packaging images where relevant

Timely reporting helps us review and resolve the issue quickly.

7. Returns Policy

Because many Outdoor Studio products are customised, crafted, or project-specific, returns are accepted only in limited circumstances.

We do not follow a general “no-questions-asked return” model like mass retail platforms.

Returns may be considered only under situations such as:

  • Manufacturing defect

  • Major workmanship defect

  • Product damaged in transit

  • Incorrect product delivered

  • Wrong quantity delivered

  • Missing essential components

  • Material discrepancy significantly different from the confirmed order

All return or replacement requests are subject to inspection and approval by Outdoor Studio.

8. Cases Where Returns Are Generally Not Accepted

Returns or refund claims are typically not accepted in the following situations:

  • Change of mind after purchase

  • Dislike of colour, texture, weave, or finish after approval

  • Minor natural variation in handcrafted materials

  • Small dimensional tolerance within industry standards

  • Incorrect measurements provided by customer

  • Product ordered incorrectly by customer

  • Delay in site readiness or acceptance

  • Products already used

  • Improper storage or mishandling

  • Damage caused during customer-side shifting

  • Normal wear and tear

  • Exposure damage due to unsuitable conditions

  • Products altered or repaired by third parties

  • Clearance or discounted items

  • Customised or made-to-order furniture

  • Bulk or project orders

Natural materials used in outdoor furniture may show variation in weaving, texture, polish, grain, or handcrafted detailing, which is not considered a defect.

9. Customised and Made-to-Order Products

A significant portion of Outdoor Studio furniture is made to order, including:

  • Custom-sized furniture

  • Client-approved finish developments

  • Project-specific designs

  • Bulk production orders

  • Hospitality or builder supply orders

  • Special fabric selections

  • Custom cushion colours

  • Tailored table tops

  • Exclusive material sourcing

Such products are typically non-returnable and non-refundable once confirmed, manufactured, dispatched, or delivered.

Customers should carefully review all specifications before confirming such orders.

10. Reporting a Return or Delivery Issue

Customers reporting a delivery issue or return request should provide:

  • Customer name

  • Order or invoice number

  • Delivery date

  • Contact number

  • Description of the issue

  • Clear photographs

  • Close-up images

  • Video if required

  • Packaging photos if transit damage is suspected

Without proper documentation, Outdoor Studio may not be able to process the request effectively.

Delayed reporting may affect eligibility for replacement or claim review.

11. Review and Resolution Process

After receiving a complaint, our team may:

  • Review submitted photos and documents

  • Contact the customer for clarification

  • Request additional images or videos

  • Conduct internal quality checks

  • Coordinate with logistics partners

  • Arrange inspection if necessary

Based on the findings, Outdoor Studio may decide on:

  • Repair

  • Rectification

  • Replacement of affected part

  • Full product replacement where justified

  • Service support

  • Technical guidance

  • Store credit or commercial adjustment

  • Rejection of claim if outside policy scope

The resolution method will depend on the nature and severity of the issue.

12. Refunds

Refunds are processed only in cases specifically approved by Outdoor Studio.

Approved refunds may be subject to deductions for:

  • Design or development charges

  • Material procurement costs

  • Production or labour expenses

  • Packaging and logistics costs

  • Administrative charges

  • Service visit charges

  • Customer-side damage

Refund timelines may vary depending on payment mode, approval process, and banking timelines.

For customised or project-based furniture, refunds are generally not applicable once production has begun.

13. Delivery Delays and Force Majeure

Some delivery delays may occur due to circumstances beyond our control, including:

  • Transport disruptions

  • Vendor delays

  • Material shortages

  • Natural events

  • Political or regional disruptions

  • Curfews or restrictions

  • Strikes

  • Accidents

  • Weather conditions

  • Road access issues

  • Site non-readiness

  • Force majeure conditions

Outdoor Studio will make reasonable efforts to communicate updates and coordinate revised delivery plans where possible.

14. Important Note on Outdoor Use

Outdoor Studio furniture is designed for outdoor environments, but durability also depends on proper use and maintenance.

Factors that may affect performance include:

  • Coastal humidity

  • Standing water

  • Dust accumulation

  • Chemical cleaners

  • Construction debris

  • Extreme heat

  • Improper covering

Damage caused by misuse, poor maintenance, or unsuitable conditions may not qualify for returns.

Customers should follow the care instructions provided by our team.

15. Need Assistance?

For delivery coordination, return requests, or post-delivery support, customers may contact the Outdoor Studio team with complete order details.

Our team will review the matter and assist in the most practical and fair manner possible.

At Outdoor Studio, our goal is not only to deliver furniture — but to deliver a refined customer experience from order confirmation to final placement.

 

 

 

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